Outcomes and Reflective Practice - Day 1 Only - 8th September 2025

Day 1 Only - 9th September 2025

Join us for this popular workshop.

Through a series of presentations, workshops, and interactive group work we will stimulate you to think about making clinical decisions in context, managing mistakes, improvements in practice and 'caring and killing' in practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for the Cert AVP and your practice in general.

Can be booked as a two day workshop or 1 day.

Lunch and refreshments provided.

Course Description

Day 1 Monday 8th September 2025

Optimising outcomes through the customer experience

Understanding today's 'normal'

Social media and reviews - what does this mean for the veterinary profession?

The Customer Experience

Looking at examples of good and bad customer care.

The Healthcare experience

Looking at your own experience with healthcare - what does good and bad care feel like?

What does all this mean to you, as a vet team member?

We only get good outcomes for the animal when we work with the people who care for them.  Working together and understanding our clients' lives, routines and expectations.

Speaker

Alison Lambert