Outcomes and Reflective Practice - 8th & 9th September 2025

2 Day Workshop -8th & 9th September 2025

Join us for this popular 2 day workshop.

Through a series of presentations, workshops, and interactive group work we will stimulate you to think about making clinical decisions in context, managing mistakes, improvements in practice and 'caring and killing' in practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for the Cert AVP and your practice in general.

Can be booked as a two day workshop or 1 day.

Lunch and refreshments provided.

Course Description

Day 1 Monday 8th September 2025

Optimising outcomes through the customer experience

Understanding today's 'normal'

Social media and reviews - what does this mean for the veterinary profession?

The Customer Experience

Looking at examples of good and bad customer care.

The Healthcare experience

Looking at your own experience with healthcare - what does good and bad care feel like?

What does all this mean to you, as a vet team member?

We only get good outcomes for the animal when we work with the people who care for them.  Working together and understanding our clients' lives, routines and expectations.

Speaker

Alison Lambert

 

Day 2 Tuesday 9th September 2025

Reflective Practice – using reflection to tackle ‘tricky topics’ in practice

This interactive day will help you apply the principles of critical reflection to the following topic areas in practice:

Making clinical decisions in context - introducing contextualized care and exploring how the unique factors of each case impact our decision making.

• Managing Mistakes – how do we feel and think about things that don’t go the way we intended in practice. We consider why mistakes happen and why we find them hard.

• How do we improve how we do things in practice? – introducing systems-thinking for improvement. We explore how to take a systems- approach to quality improvement, clinical audit and clinical governance that avoids focusing on individual blame.

• ‘Caring and Killing’ in practice – focusing on the challenges to professional identity that can arise when we’re asked to euthanase the animals under our care.

 

Through a series of presentations, workshops, and interactive group work we will stimulate you to think about these areas of practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for your Cert AVP.

 

The day will be delivered by Ruth Serlin and Emma Cathcart from the VDS Training team. They will share their expertise in the areas of professional practice, communication, patient safety and systems-improvement.

Speakers

Ruth Serlin B Vet Med Cert VA PGCAP MA (Appl Ling) FHEA MRCVS

Emma Cathcart BVMS(Hons) MSc PSCHF MRCVS